Frequently Asked Questions

Below is a list of our most regularly asked questions. However, if there is anything we didn't cover, we'd love to hear from you via the contact form on this website or our social media channels.

Delivery Queries:

How will my order be delivered? What will it cost?

 

Standard delivery is a flat rate of $8.90 Australia wide

3-5 business day delivery

Sent via Australia Post

 

Local pick-up is also available from Diamond Creek, Victoria

This option is free

We will email you to arrange a time for you pick the order up

Please wait for confirmation before coming to collect

 

International delivery is a flat rate of $25

5-10 business day delivery

Sent via Australia Post International


 

Can I track my order?

Yes, you will receive an email with your tracking number once the order has been dispatched. You can then track your order on the Australia Post website

 

What happens if there is an issue with delivery?

If there is an issue with delivery, please contact us and we will open a case on your behalf with Australia Post.

 

My item is missing/incorrect/damaged…

If you have any issues with the items in your order, please contact us for a resolution.

 

Do you offer free delivery?

Yes, delivery is free Australia-wide when you spend over $50 in one transaction.

 

Do you offer refunds/replacements?

Unfortunately we are unable to offer change of mind exchanges or refunds on tea products for health and hygiene reasons.

 

However, we are more than happy to refund or exchange teaware products (cups, coasters, etc.) as long as they are in sellable condition and you can provide proof of purchase. You will just have to pay the return shipping cost.

 

In the event that your product is faulty, does not match its description or perform its function then a refund will be made to the original payment method. There is no refund or exchange on sale items.

 

My order is a gift. Will it come with price tags/an invoice?

Don’t worry, your gift won’t come with any price tags or an invoice inside the parcel.

Payment Queries:

How can I pay?

We accept VISA, Mastercard and PayPal with no extra processing fees.

Alternatively, if you would like to pay cash on pick up, please contact us before making your purchase to make an arrangement.

Product Queries:

Which teas come in teabags? What are they made of?

All of our teas come in both loose leaf (inside collectible tins) or teabags (inside refill pouches). Our teabags are made out of biodegradable corn starch so they are both good for you and the environment.

 

I don’t know much about making tea. Can you teach me?

Of course, we are here to help you get the best out of your cuppa. Here is our 5 top tips for the best cup of tea including our temperature chart for each tea type.

 

How should I store my tea?

To ensure you have the freshest cup of tea, store in a cool, dark place in an airtight container, away from outside aromas.

 

Where do you source your tea?

Our teas are all ethically sourced from tea and herb growers from across the world. They are Australian Certified Organic which means they’ve been grown without the use of synthetic or toxic substances for a three-year minimum period and contain no added artificial colours or fragrances.

The term ‘Certified Organic’ is overseen by a number of internationally recognized bodies, and our supplier is audited each year to guarantee organic integrity and strict certification standards.

Does your tea contain allergens?

If you have any questions regarding allergens, please don’t hesitate to get hold of us via the contact form on our website.

Please note that people who suffer from hypertension should avoid excessive consumption of liquorice root. Our ‘Tease Me’ tea contains liquorice root.

 

Is your tea suitable for vegetarians/vegans?

Yes, you can rest assured our tea does not contain any animal products.

 

Which teas can I drink whilst pregnant/breastfeeding?

Unfortunately we aren’t in a position to give medical advice regarding this topic. We would recommend consulting your doctor.

 

Does your tea contain caffeine?

As a general rule, all teas made from the tea plant (camellia sinensis) contain some level of caffeine. This includes white, green, black, oolong, pu’er and yellow teas. If you are trying to avoid caffeine, why not try our range of herbal teas which are naturally caffeine-free?

 

Can I drink expired tea?

Tea is a low-risk product and doesn’t pose a threat to your health if you consume it after its ‘best before’ date. However, to guarantee the freshest, tastiest cup, we recommend consuming before the date on the label.

 

Why does my tea taste a little different?

Tea is a natural product that will change taste depending on the season, weather conditions and the estate it came from. Although we work hard to keep the consistency of the product, you may notice slight variants in taste from time to time. If you believe the tea you have purchased doesn’t meet our strict quality standards, please let us know.

Wholesale Queries:

Do you sell wholesale?​

Yes! We are already working with a range of businesses. Please fill out our contact form with your business and contact details and we will get back to you.

Gift Box Competition T&Cs:

To enter:

  • Follow St. Julien Tea on Instagram or Facebook

  • Like and Share this post

  • Enter using the form on our website- www.stjulientea.com
     

Terms and Conditions:

1. Entry is open to both Australian and international residents.

2. Promotion commences 18/10/20 and final entries close on 18/11/20.

3. The Prize is a gift box valued at up to $39.90. Prizes are not transferable or exchangeable and cannot be taken as cash.

5. Winners will be notified via our Instagram page/stories by 20/11/20.

This competition is in no way sponsored, endorsed or administered by, or associated with Instagram or Facebook

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at stjulientea@gmail.com or send us mail to: 36 Wayland Court, Diamond Creek, Vic 3089

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at stjulientea@gmail.com or send us mail to: 36 Wayland Crt, Diamond Creek, Vic 3089

Privacy Policy:

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