Frequently Asked Questions

Below is a list of our most regularly asked questions. However, if there is anything we didn't cover, we'd love to hear from you via the contact form on this website or our social media channels.

Delivery Queries:

How will my order be delivered? What will it cost?

 

Standard delivery is a flat rate of $9.90 Australia wide

3-5 business day delivery

Sent via Australia Post

 

Local pick-up is also available from Prahran, Victoria

This option is free

We will email you to arrange a time for you pick the order up

Please wait for confirmation before coming to collect

 

International delivery is a flat rate of $34.90

Delivery times have been affected by COVID

Sent via Australia Post International


 

Can I track my order?

Yes, you will receive an email with your tracking number once the order has been dispatched. You can then track your order on the Australia Post website

 

What happens if there is an issue with delivery?

If there is an issue with delivery, please contact us and we will open a case on your behalf with Australia Post.

 

My item is missing/incorrect/damaged…

If you have any issues with the items in your order, please contact us for a resolution.

 

Do you offer free delivery?

Yes, delivery is free Australia-wide when you spend over $69 in one transaction.

 

Do you offer refunds/replacements?

Unfortunately we are unable to offer change of mind exchanges or refunds on tea products for health and hygiene reasons.

 

However, we are more than happy to refund or exchange teaware products (cups, coasters, etc.) as long as they are in sellable condition and you can provide proof of purchase. You will just have to pay the return shipping cost.

 

In the event that your product is faulty, does not match its description or perform its function then a refund will be made to the original payment method. There is no refund or exchange on sale items.

 

My order is a gift. Will it come with price tags/an invoice?

Don’t worry, your gift won’t come with any price tags or an invoice inside the parcel.

Payment Queries:

How can I pay?

We accept VISA, Mastercard and PayPal with no extra processing fees.

Alternatively, if you would like to pay cash on pick up, please contact us before making your purchase to make an arrangement.

Product Queries:

Which teas come in teabags? What are they made of?

All of our teas come in loose leaf (inside tea tubes and eco pouches). At present, our samples boxes are the only product that contain teabags. Our teabags are made out of biodegradable corn starch so they are both good for you and the environment.

 

I don’t know much about making tea. Can you teach me?

Of course, we are here to help you get the best out of your cuppa. Here is our 5 top tips for the best cup of tea including our temperature chart for each tea type.

 

How should I store my tea?

To ensure you have the freshest cup of tea, store in a cool, dark place in an airtight container, away from outside aromas.

 

Where do you source your tea?

Our teas are sourced from small, family-owned tea farms in China. They are each committed to sustainable development and protection of the environment. These teas are blended with Australian Certified Organic herbs and spices.

The term ‘Certified Organic’ is overseen by a number of internationally recognised bodies, and our supplier is audited each year to guarantee organic integrity and strict certification standards.

Does your tea contain allergens?

If you have any questions regarding allergens, please don’t hesitate to get hold of us via the contact form on our website.

Is your tea suitable for vegetarians/vegans?

The only tea not suitable for vegans is our Sticky Chai made with honey.

 

Which teas can I drink whilst pregnant/breastfeeding?

Unfortunately we aren’t in a position to give medical advice regarding this topic. We would recommend consulting your doctor.

 

Does your tea contain caffeine?

As a general rule, all teas made from the tea plant (camellia sinensis) contain some level of caffeine. This includes white, green, black, oolong, puerh and yellow teas. If you are trying to avoid caffeine, why not try our Summer in Amsterdam which is caffeine free?

 

Can I drink expired tea?

Tea is a low-risk product and doesn’t pose a threat to your health if you consume it after its ‘best before’ date. However, to guarantee the freshest, tastiest cup, we recommend consuming before the date on the label.

 

Why does my tea taste a little different?

Tea is a natural product that will change taste depending on the season, weather conditions and the estate it came from. Although we work hard to keep the consistency of the product, you may notice slight variants in taste from time to time. If you believe the tea you have purchased doesn’t meet our strict quality standards, please let us know.

Wholesale Queries:

Do you sell wholesale?​

Yes! We are already working with a range of businesses. Please fill out our contact form with your business and contact details and we will get back to you.

Chai Giveaway Competition:

Win a $100 gift card to use at www.stjulientea.com by telling us which chai flavour we should make next.

If multiple entrance have the same winning answer, the prize winner will be selected at random.

Terms and Conditions:
1. Entry is open to Australian residents only.
2. Promotion commences 28/03/2022 and final entries close on 18/04/2022 
3. The Prize is a gift card valued at $100. Prizes are not transferable or exchangeable and cannot be taken as cash.
5. Winners will be notified via our Instagram and Facebook page/stories on 19/04/2022
This competition is in no way sponsored, endorsed or administered by, or associated with Instagram or Facebook