Frequently Asked Questions
Below is a list of our most regularly asked questions. However, if there is anything we didn't cover, we'd love to hear from you via the contact form on this website or our social media channels.
How will my order be delivered? What will it cost?
Standard delivery is a flat rate of $8.90 Australia wide
3-5 business day delivery
Sent via Australia Post
Local pick-up is also available from Diamond Creek, Victoria
This option is free
We will email you to arrange a time for you pick the order up
Please wait for confirmation before coming to collect
International delivery is a flat rate of $25
5-10 business day delivery
Sent via Australia Post International
Can I track my order?
Yes, you will receive an email with your tracking number once the order has been dispatched. You can then track your order on the Australia Post website
What happens if there is an issue with delivery?
If there is an issue with delivery, please contact us and we will open a case on your behalf with Australia Post.
My item is missing/incorrect/damaged…
If you have any issues with the items in your order, please contact us for a resolution.
Do you offer free delivery?
Yes, delivery is free Australia-wide when you spend over $50 in one transaction.
Do you offer refunds/replacements?
Unfortunately we are unable to offer change of mind exchanges or refunds on tea products for health and hygiene reasons.
However, we are more than happy to refund or exchange teaware products (cups, coasters, etc.) as long as they are in sellable condition and you can provide proof of purchase. You will just have to pay the return shipping cost.
In the event that your product is faulty, does not match its description or perform its function then a refund will be made to the original payment method. There is no refund or exchange on sale items.
My order is a gift. Will it come with price tags/an invoice?
Don’t worry, your gift won’t come with any price tags or an invoice inside the parcel.
How can I pay?
We accept VISA, Mastercard and PayPal with no extra processing fees.
Alternatively, if you would like to pay cash on pick up, please contact us before making your purchase to make an arrangement.
Which teas come in teabags? What are they made of?
All of our teas come in both loose leaf (inside collectible tins) or teabags (inside refill pouches). Our teabags are made out of biodegradable corn starch so they are both good for you and the environment.
I don’t know much about making tea. Can you teach me?
Of course, we are here to help you get the best out of your cuppa. Here is our 5 top tips for the best cup of tea including our temperature chart for each tea type.
How should I store my tea?
To ensure you have the freshest cup of tea, store in a cool, dark place in an airtight container, away from outside aromas.
Where do you source your tea?
Our teas are all ethically sourced from tea and herb growers from across the world. They are Australian Certified Organic which means they’ve been grown without the use of synthetic or toxic substances for a three-year minimum period and contain no added artificial colours or fragrances.
The term ‘Certified Organic’ is overseen by a number of internationally recognized bodies, and our supplier is audited each year to guarantee organic integrity and strict certification standards.
Does your tea contain allergens?
If you have any questions regarding allergens, please don’t hesitate to get hold of us via the contact form on our website.
Please note that people who suffer from hypertension should avoid excessive consumption of liquorice root. Our ‘Tease Me’ tea contains liquorice root.
Is your tea suitable for vegetarians/vegans?
Yes, you can rest assured our tea does not contain any animal products.
Which teas can I drink whilst pregnant/breastfeeding?
Unfortunately we aren’t in a position to give medical advice regarding this topic. We would recommend consulting your doctor.
Does your tea contain caffeine?
As a general rule, all teas made from the tea plant (camellia sinensis) contain some level of caffeine. This includes white, green, black, oolong, pu’er and yellow teas. If you are trying to avoid caffeine, why not try our range of herbal teas which are naturally caffeine-free?
Can I drink expired tea?
Tea is a low-risk product and doesn’t pose a threat to your health if you consume it after its ‘best before’ date. However, to guarantee the freshest, tastiest cup, we recommend consuming before the date on the label.
Why does my tea taste a little different?
Tea is a natural product that will change taste depending on the season, weather conditions and the estate it came from. Although we work hard to keep the consistency of the product, you may notice slight variants in taste from time to time. If you believe the tea you have purchased doesn’t meet our strict quality standards, please let us know.
Do you sell wholesale?
Yes! We are already working with a range of businesses. Please fill out our contact form with your business and contact details and we will get back to you.